Root Cause Analysis and Effective Corrective Action

Root Cause Analysis (RCA) and Effective Corrective Action (ECA)

Duration: ½ day

Course Objectives

You will develop practical investigation skills, improve your understanding of the RCA process, and increase your ability to implement corrective action programs. This half-day course include the following topics;

  • The Basics
  • Properly Written  Non-conformances
  • Containment vs. Corrective Action
  • Root Cause Analysis – Recommended Approaches
  • Systemic Corrective Action
  • Verifying Effectiveness
  • Prevent Recurrence

Who Should Attend?

  • Quality professionals
  • Management representatives
  • Line managers
  • Anyone who will be implementing corrective actions
  • Individuals responsible for helping their company attain or retain ISO 9001 registration
  • Management personnel seeking to get more value out of their corrective action process.

Understanding what is RCA and how it ties with the requirements of the ISO standards.

How many times you though the issue/weakness was corrected and …it appeared again?


“If you don’t ask the right questions, you don’t get the right answers. A question asked in the right way often points to its own answer. Asking questions is the ABC of diagnosis. Only the inquiring mind solves problems.” – Edward Hodnett